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Delivery & Pickup Policy

Last updated: 14 July 2026

About us

T&K Empanadas (“we”, “us”, “our”) is a small food business based in Sydney, NSW, Australia. We make Argentinian-style frozen empanadas for local pickup and delivery.

  • Business name: T&K Empanadas
  • ABN: 65 908 707 301
  • Email: empanadastk@gmail.com
  • Location: Sydney, NSW, Australia

Delivery areas

Delivery is available only in selected Sydney areas and may depend on your postcode, order size, our availability and delivery capacity. You can check whether we deliver to your postcode during checkout or by contacting us.

We may update or change the postcodes and suburbs we deliver to at any time. If we cannot deliver to your address, you are welcome to arrange pickup instead.

Pickup

Pickup is available from our Sydney location by arrangement. When you select pickup, we will agree on a suitable time window for collection. Please bring a copy of your order confirmation if you have one.

Frozen product handling

Our empanadas are supplied frozen and should be placed in the freezer as soon as possible after delivery or pickup. Please follow the storage and cooking instructions we provide so your empanadas stay fresh and delicious.

Receiving a delivery

Customers are responsible for providing correct delivery details and being available to receive frozen products. Please make sure your address, contact number and any delivery instructions are accurate and complete when you place your order.

Missed or delayed deliveries

If a delivery cannot be completed because no one is available, the address is incorrect, or access is not possible, we may need to reschedule or arrange pickup. Missed deliveries or incorrect details may affect refunds or redelivery options, unless required by law.

Delays can happen due to traffic, weather or other circumstances outside our control. We will do our best to communicate with you if a delay occurs.

Delivery timing

We aim to deliver within the agreed time window. Exact delivery times may vary depending on capacity, route and order volume. Preferred timing notes can be added at checkout, but we cannot guarantee a specific minute or hour.

Large orders and catering

Large or catering orders may need extra lead time and may be subject to minimum quantities, special packaging or delivery arrangements. Please contact us in advance so we can confirm availability and timing.

Australian Consumer Law

Nothing in this policy limits, excludes or replaces any rights you may have under Australian Consumer Law.

Changes to this policy

We may update this Delivery & Pickup Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact us

If you have any questions about this Delivery & Pickup Policy or an order, please contact us: