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Refund Policy

Last updated: 14 July 2026

About us

T&K Empanadas (“we”, “us”, “our”) is a small food business based in Sydney, NSW, Australia. We make Argentinian-style frozen empanadas for local pickup and delivery.

  • Business name: T&K Empanadas
  • ABN: 65 908 707 301
  • Email: empanadastk@gmail.com
  • Location: Sydney, NSW, Australia

Customer satisfaction

We want you to enjoy every T&K Empanadas order. Because our products are frozen and perishable food items, please handle them with care and follow the storage and cooking instructions we provide. If something is not right, we are here to help.

How to raise an issue

If there is a problem with your order, please contact T&K Empanadas as soon as possible. The sooner you let us know, the easier it is for us to understand what happened and find a fair solution.

To help us look into the issue, we may ask you for order details, photos, or other reasonable proof of the problem. This is just so we can work out the best way to help.

What remedies we may offer

Depending on the issue, we may offer a refund, replacement, credit toward a future order, or another appropriate remedy. Each situation is looked at individually. All remedies will be handled in accordance with Australian Consumer Law.

Nothing in this policy limits, excludes or replaces any rights you may have under Australian Consumer Law.

When a refund may not be available

We may not be able to provide a refund or replacement for change of mind, incorrect ordering, failure to follow storage or cooking instructions, or issues that arise after the product has been collected or delivered, unless required by law.

Unavailable items

Sometimes an item may become unavailable after you place an order. If that happens, we will contact you as soon as we can to arrange a replacement, credit or refund.

Payments and processing

When online payments are available, they are handled by a third-party payment provider. Processing times for refunds may depend on the payment provider or your bank, so the timing can vary.

Changes to this policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact us

If you have any questions about this Refund Policy or an issue with an order, please contact us: